Privacy Policy

Last Updated: September 2, 2025

Audien, LLC, and its subsidiaries and affiliates (collectively, “Audien,” “we,” “our,” or “us”) are committed to maintaining your confidence and trust as it relates to the privacy and security of your personal information. This Privacy Policy describes how we use, disclose, and protect the personal information collected:

• through our website www.audienhearing.com, and any other websites or mobile apps where this Privacy Policy is posted or linked (collectively, the “Digital Properties”) and any services available through the Digital Properties;

• in connection with the delivery of our products and services to our customers;

• in connection with our business development and marketing activities; and

• through our other offline and business interactions.

Collectively, we refer to our online and offline interactions with you as the “Services.”

In this Privacy Policy, “personal information” means any information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, to an individual or any similar definition provided by applicable data privacy and protection laws.

A NOTE ABOUT PROTECTED HEALTH INFORMATION

The information provided by Audien through the Digital Properties and Services is not intended to serve as medical or other professional advice and is not to be used for medical diagnosis or medical treatment of any condition or symptom. You acknowledge and agree that we are not covered by, and therefore are not compliant with, HIPAA. “HIPAA” means Health Insurance Portability and Accountability Act of 1996, the Health Information Technology for Economic and Clinical Health Act and their implementing regulations as amended from time to time.

The HIPAA privacy rules apply to health plans, health care clearinghouses to any health care provider who transmits Protected Health Information in electronic form in connection with transactions for which the Secretary of Health and Human Services has adopted standards under HIPAA (the “covered entities”) and their service providers (“business associates”). “Protected Health Information” is individually identifiable health information that is protected by HIPAA and that we receive on behalf of Covered Entities. 

Audien is not a “health care provider,” “health plan,” “public health authority,” “employer,” “life insurer,” “school or university,” “health care clearinghouse,” “health insurance issuer,” “health maintenance organization,” “Medicare program,” “Medicaid program,” provider of a “Medicare supplemental policy,” a provider of a “long-term care policy,” provider of “employee welfare benefit plans,” provider of “veterans health care program,” provider of the “Civilian Health and Medical Program of the Uniformed Services,” provider of “The Indian health service program under the Indian Health Care Improvement Act,” or provider of “The Federal Employees Health Benefit Plan under chapter 89 of title 5” and does not receive “health information” (as those terms are used in connection with HIPAA).  

You understand and agree that we are not covered entity or a business associate and do not make clinical, medical, or other decisions related to your healthcare and any information provided through the Digital Properties and Services does not constitute the provision or practice of medical or professional health care advice or services. This means that the information that you provide to us is not protected by the HIPAA privacy rules and regulations. You acknowledge that the Digital Properties and Services may not be appropriate for the storage or control of access to sensitive data, such as medical or health information and Protected Heath Information. We specifically disclaim any representation or warranty that the Digital Properties and Services, as offered, complies with HIPAA. We do not sign “business associate agreements” and you acknowledge that we are not a business associate, subcontractor, or agent of yours pursuant to HIPAA.

PERSONAL INFORMATION WE COLLECT

Depending on your use of the Services and how you otherwise interact with us, we may collect or obtain information from and about you in several ways, including: (1) directly from you; (2) automatically when you visit and interact with the Digital Properties; and (3) from third parties. Additional details regarding our collection of your personal information are included below.

Information provided by you

When you visit and interact with the Digital Properties or otherwise engage with us, we collect personal information that you share with us. For example, we may collect personal information when you contact us (via phone, email, etc.), request that we send you promotional communications or other materials, or otherwise communicate with us.

Depending on the context of your interactions with us and the Services, the categories of personal information that we may collect directly from you include:

• Contact information, including your name, street address, telephone number, and email address.

• Identifying information, including your Audien account name, date of birth, and other similar identifiers.

• Correspondence and communications, including recordings of our email and phone conversations with you and any correspondence related to providing you with the Services.

• Preferences, including how frequently you wish to receive marketing and promotional communications from us.

• Other information you choose to provide, including information you include in any webforms that you complete and submit on the Digital Properties and other information that you provide during your interactions with us.

Where applicable, we may indicate whether and why you must provide us with your personal information as well as the consequences of failing to do so. For example, it may be necessary for you to disclose certain personal information in order for us to provide the Services to you.

You may voluntarily provide certain information to us when you interact with an automated assistance chatbot on the Digital Properties, which our service provider enables on our behalf. Note that your conversations with any chatbot present on the Digital Properties may be monitored and recorded and any personal information you provide will be handled by us and our service provider in accordance with this Privacy Policy.

Some personal information that we receive from you may relate to other individuals (e.g., co-borrowers). You are responsible for obtaining all necessary permissions to provide personal information relating to other individuals to us.

Information collected through automated means

When you visit and interact with the Digital Properties, we (and our service providers and partners) may use cookies, pixels, web beacons, software development kits (SDKs), and other similar tracking technologies to collect certain information automatically.

The specific types of information we (and our service providers and partners) may collect include:

• Device information, which includes the Internet Protocol (IP) address and/or other unique identifier(s) assigned to your device; the location of your device; and other information about your browser, device, and operating system.

• Usage information, which includes information about your interaction(s) with the Digital Properties (e.g., the date and time of your visit(s); the area(s) or page(s) that you visit; the amount of time you spend on a page or use the Digital Properties; the domain name from which you accessed the Digital Properties; and other click-stream or usage information).

We (and our service providers and partners) may use cookies or other similar technologies to collect information about your behavior on the Digital Properties (e.g., how you move and scroll through the Digital Properties, your keystrokes, how you interact with webforms, etc.) and the actions that you take upon receipt of an email from us. There are a number of different type of cookies, however, we may collect:

• Essential – These cookies are necessary to the core functionality of our Digital Properties and some of its features, such as access to secure areas.

• Performance and Functionality – These cookies are used to enhance the performance and functionality of our Digital Properties. For example, we may use these cookies so that we recognize you on our Digital Properties and remember your previously selected preferences. These could include what language you prefer and your geographic location. These cookies are nonessential to the use of our Digital Properties, however, without these cookies, certain functionality may become unavailable. A mix of first-party and third-party cookies are used.

• Analytics and Customization –We use these cookies and technologies as further described below.

• Advertising – We use these cookies and technologies as further described below.

• Social Media – These are cookies used to connect our Digital Properties to a third-party social media platform. For example, these cookies enable you to share our Digital Properties content through third-party social networks and other websites. They remember your details after you sign in to a social media account from a website. These cookies may also be used for advertising purposes. 

• Unclassified – These are cookies that have not yet been categorized. We are in the process of classifying these cookies with the help of their providers.

Analytics

We use third-party analytics and tracking tools to better understand who is using the Digital Properties, how the Digital Properties are used, and how to improve the effectiveness of the Digital Properties and related content. We may also use the information collected to draw inferences.

For example, we use Google Analytics to better understand how users interact with the Digital Properties. For information on Google Analytics’ information-handling practices and how you can control the use of information sent to Google, visit https://policies.google.com/technologies/partner-sites. If you wish to prevent your information from being used by Google Analytics, Google has developed the Google Analytics opt-out browser add-on available at https://tools.google.com/dlpage/gaoptout.

Interest-based advertising

We use third-party tools and services to serve interest-based advertisements to you across the internet. These tools may include cookies, pixels, web beacons, and/or other similar tracking technologies that automatically collect, store, and/or transmit certain information about your interaction(s) with the Digital Properties and other websites and mobile apps that you interact with and use across your devices. Our third-party service providers and partners use the collected information to serve advertisements to you and measure the performance of our advertising campaigns. To learn more about your interest-based advertising choices, see the “Your Choices” section below.

You may be able to adjust your device or browser settings to limit certain tracking or to decline cookies. Refer to your device’s settings or your browser’s “Help” section for more information on how to delete cookies and/or disable your device or browser from receiving cookies or adjust your tracking preferences. Additional information about cookies, including how to manage them, can be found here: https://allaboutcookies.org/.

Website recording technology

We use third-party site-visit recording technologies to memorialize visits to our Digital Properties. Scripts from these technologies are embedded on our Digital Properties and collect information when you interact with pages where the scripts are present. These technologies collect information such as page URL, mouse movements and clicks, information you input, snapshots of pages you visit, time spent on a page, date and time of various interactions with a page, and HTTP headers from your browser. By visiting our Digital Properties or using our Services, you acknowledge and agree to our use of such website recording technologies and the collection, maintenance, and use of information these technologies collect.

Information collected from other sources

We may obtain your personal information from other sources, including, for example, our service providers, our customers, lead generators, social media platforms, and other partners.

The information that we receive from other sources may include contact information, demographic information, and internet or other electronic network activity information.

We use the personal information that we receive from other sources to help us maintain the accuracy of or supplement the information we collect; personalize your experience with the Services; conduct internal business analysis; and fulfill other business or commercial purposes described in this Privacy Policy.

Combination of information

We may combine personal information that we receive from and about you, including information you provide to us, information we automatically collect through the Digital Properties, and information we receive from third-party sources. Where applicable, we will use, disclose, and protect the combined information for the purposes described in this Privacy Policy.

DO NOT TRACK

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.

HOW WE USE PERSONAL INFORMATION

We may use personal information we collect for the following purposes:

• Providing the Services, including to operate, maintain, support, and provide the Services.

• Communicating with you, including to contact you for administrative purposes (e.g., to provide the Services and information that you request or to respond to your comments and questions) or to send you important updates and communications about this Privacy Policy and/or other applicable terms and conditions.

• Sending you marketing and promotional communications, including emails about products or services that we think may interest you. Details on how to exercise your choices with respect to marketing and promotional communications from us can be found in the “Your Choices” section below.

• Personalizing the Services, including to tailor the content we may send or display to you and otherwise personalize your experience with us.

• Engaging in interest-based advertising, including to serve you interest-based advertising on the Digital Properties or on other online services across the devices you may use. Details on how to exercise your choices with respect to interest-based advertising can be found in the “Your Choices” section below.

• Conducting research and analytics to develop and improve the Services, including to analyze usage trends and preferences in order to improve the Services and to develop new products, services, and features.

• Maintaining security and preventing fraud, including to monitor and maintain the security of our systems and networks and to detect, prevent, investigate, and protect you, our business, and others from fraud, unauthorized transactions, and other unlawful or unsafe activity.

• Satisfying our legal obligations, including complying with applicable law and responding to lawful requests and communications from law enforcement authorities and other government officials.

• Supporting our business operations and business transactions, including to administer our general business and other related functions and to carry out sales or other business transactions.

We may also use your personal information as described to you at the point of information collection or with your consent. Additionally, we may use your personal information as we believe necessary or appropriate to protect our rights, privacy, safety, property, and/or those of others.

HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose each category of personal information we collect from and about you with the following categories of recipients:

• Our Affiliates and Subsidiaries. We disclose your personal information to other entities within our family of brands to fulfill any purpose described in this Privacy Policy.

• Our Business Partners. We disclose your personal information to other companies with whom we partner to provide the Services and carry out other activities described in this Privacy Policy.

• Our Service Providers. We disclose your personal information to third parties that provide business, professional, or technical support services to us and/or administer activities on our behalf.

• Our Analytics Providers. We disclose your personal information to parties that assist us in performing analytics and help us measure the effectiveness of the Services and our marketing and advertising efforts.

• Our Marketing and Advertising Partners. We disclose your personal information to our marketing and advertising partners, including social media networks, third-party advertising networks, and other parties that assist us in serving, measuring the performance of, and optimizing our advertisements.

• Governmental and Public Authorities. We disclose your personal information to government and public authorities as necessary or permitted by the laws of any jurisdiction in which we operate, including in response to a subpoena, court order, investigative demand, request for cooperation from a law enforcement agency, or similar request from a self-regulatory body or government agency.

• Relevant Third Parties in Connection with a Business Transaction. We may disclose or otherwise transfer your personal information to an acquirer, successor, or assignee as part of any merger, acquisition, debt financing, sale of assets, or similar transaction as well as in the event of any insolvency, bankruptcy, or receivership in which information is transferred to one or more third parties as one of our business assets.

• Other Parties. We may disclose your personal information to other parties as we believe necessary or appropriate either to: (1) comply with applicable law; (2) protect our operations and those of our affiliates and subsidiaries; (3) investigate and prevent against fraud and other illegal activity; (4) protect our rights, privacy, safety, property, and/or those of others; or (5) allow us to pursue available remedies or limit damages that we may sustain.

• We may disclose your personal information for other reasons described at the time of information collection or prior to disclosing your information. Additionally, we may disclose your personal information with your consent or when you direct us to do so.

We may de-identify, anonymize, or aggregate personal information and disclose such information to third parties for various purposes as permitted by law.

YOUR CHOICES

We respect your privacy and provide you with the ability to make certain choices about how we use your personal information, as described below.

• Marketing and Promotional Communications: You can opt out of receiving marketing and promotional communications from us or manage your preferences at any time. "To opt-out of the sale or disclosure of your personal information, email support@audienhearing.com with 'Opt-Out' in the subject line." You may be able to opt out of receiving marketing and promotional communications from us by following the instructions included in any such communication that you receive from us. Note that even if you opt out of receiving marketing and promotional communications from us, you will still receive non-marketing or transactional messages from us, including messages about your account and responses to your inquiries/requests.

• Cookies: As noted above, we (and our third-party providers and partners) use cookies on the Digital Properties for various purposes, including for analytics and interest-based advertising purposes. You may be able to adjust your device or browser settings to limit certain tracking or to decline cookies. Refer to your device’s settings or your browser’s “Help” section for more information on how to delete cookies and/or disable your device or browser from receiving cookies or adjust your tracking preferences. Additional information about cookies, including how to manage and delete them, can be found here:https://allaboutcookies.org/.

• Interest-Based Advertising: We use services provided by Google, Meta, TikTok, and other companies that use tracking technologies to collect from you and across your devices information about your online activities, preferences, and interactions with websites. These services are used to serve targeted advertising to you and to measure performance of our advertising campaigns. For example, these services enable us to retarget you with advertisements based on what you have viewed or engaged with on our Digital Properties while you are using platforms provided by Google, Meta, or TikTok and to measure when you have clicked through to our Digital Properties after seeing an advertisement on those or other platforms. Some websites/platforms and mobile devices allow you to exercise certain choices with respect to interest-based advertising, as described below.

  • Digital Advertising Alliance (DAA): https://optout.aboutads.info/?c=2&lang=EN 

  • Network Advertising Alliance (NAI): https://optout.networkadvertising.org/?c=1 

  • Note that you will need to opt out separately on all of your browsers and devices, as each opt-out will apply only to the specific browser or device from which you opt out. If you delete or reset your cookies, change browsers, or use a different device, any opt-out cookie may no longer work and you will have to opt out again.

  • Device Settings: Your device operating system may provide mechanisms that allow you to opt in or opt out of the use of information about your usage of mobile apps to deliver interest-based advertising to your mobile device. For more information, consult your device settings.

  • AppChoices Tool: The DAA offers a tool for opting out of the collection of cross-app information on a mobile device for interest-based advertising. To exercise your choices with respect to participating companies, you may download the AppChoices tool available here: https://youradchoices.com/appchoices.

  • Google: https://adssettings.google.com 

  • Meta/Facebook: https://www.facebook.com/about/ads 

  • TikTok: https://support.tiktok.com/en/account-and-privacy 

  • Twitter: https://twitter.com/settings/account/personalization 

• Web browsers: You may be able to opt out of receiving interest-based advertising using the browser opt-out tools and consumer choice mechanisms provided by interest-based advertising self-regulatory groups by following the links below:

• Mobile devices: You have the ability to control whether you see interest-based advertisements on your mobile device in the following ways:

• Other choices: The advertising partners that we have listed below may provide you with additional choices with respect to interest-based advertising, including the ability to control your advertising preferences directly through their services. We encourage you to review the privacy policies of the third-party services you use for more information regarding your choices.

• Access and Correct Personal Information: Depending on how you have engaged with us and the Services, as well as your state of residence, you may have additional rights under applicable data privacy and protection laws. Please visit our Privacy Notice Addendum to learn about additional rights you may have under applicable data privacy and protection laws. Note that we will only respond to or take action in response to a request to access, correct, or delete personal information to the extent required by law.

INFORMATION SECURITY

We maintain physical, electronic, and procedural measures designed to safeguard your personal information from unauthorized access and disclosure. However, no system can be completely secure. Therefore, although we take steps to secure your information, we cannot guarantee your information, searches, or other communications will always remain secure. We assume no responsibility or liability for disclosure of your personal information.

INFORMATION RETENTION

We will retain your personal information as long as necessary to fulfill the purposes outlined in this Privacy Policy, including to satisfy our legal or reporting requirements, unless a longer retention period is required or allowed under law. 

We will not retain your personal information for longer than necessary for the purposes set out in this Privacy Policy. Different retention periods apply for different types of personal information. To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of personal information; the potential risk from unauthorized use or disclosure of the personal information; the purpose(s) for which we use or may use the personal information; whether we can achieve the purpose(s) through other means; and the applicable legal requirements.

If we de-identify information, we will maintain and use the information in de-identified form and not attempt to re-identify the information except as required or permitted by law.

THIRD-PARTY SERVICES

The Digital Properties may contain features or links to websites and services provided by third parties, including social media widgets and plugins, which are not governed by this Privacy Policy. Any personal information you provide to the owner or operator of another website or a third-party service is provided directly to the owner or operator and is subject to its privacy policy, even if accessed through the Digital Properties. We encourage you to review all third parties’ privacy policies before providing them with your personal information.

CHILDREN’S PRIVACY

The Services are not intended for or directed to individuals under the age of 18, and we do not knowingly collect personal information from individuals under the age of 18. If we learn that we have collected or received personal information from a child under 13 without verification of parental consent, in compliance with the Children’s Online Privacy Protection Act, we will purge such information from our database and cancel the corresponding accounts. If you believe we may have any information from or about a child under 13, please see our “How to Contact Us” Section below. Please visit the FTC's website at www.ftc.gov for tips on protecting children's privacy online.

SERVICES LIMITED TO THE UNITED STATES

Our Digital Properties are designed to provide services in the United States and are governed by the laws of the United States. We make no representation that our Digital Properties are governed by or operated in accordance with the laws of any other nation or foreign jurisdiction.

LOCATION OF SERVERS; TRANSFER OF INFORMATION TO THE UNITED STATES; OTHER TRANSFER

Our servers are located in the United States. If you are located outside of the United States, be aware that the information you provide will be transferred to the United States. If you are a non-U.S. user of the Digital Properties, by using our Digital Properties or providing your personal information to us, you acknowledge and agree that your personal information may be processed for the purposes identified in this Privacy Policy. If you choose to access our Digital Properties outside the United States, we and our service providers may transfer your personal information to, or access it in, jurisdictions that may not provide equivalent levels of data protection as your home jurisdiction. In particular, you are advised that the United States of America uses a sectoral model of privacy protection that relies on a mix of legislation, governmental regulation, and self-regulation. Where the laws of your country allow you to do so, by using the Digital Properties or the Services or by providing your personal information, you consent to the transfer and to the collection, storage, processing and use of your personal information in the United States, which may not offer an equivalent level of protection to that required in the country where you reside, as described in this Privacy Policy. In addition, our service providers may not be located in your geographic area in the United States; by using the Digital Properties or the Services or by providing your personal information on the Digital Properties, you also consent to the transfer and to the collection, storage, processing and use of your personal information to these service providers, as described in this Privacy Policy. If you do not want your personal information transferred to the United States of America, please do not submit any information to us or use our Digital Properties or the Services.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our information handling and privacy practices and/or changes in applicable law.

The “Last Updated” date at the top of this page indicates when this Privacy Policy was last revised. If we make changes, we will revise the date at the top of this page.  Unless otherwise stated, the current version of this Privacy Policy applies to all Digital Properties and all personal information under our control. We encourage you to review this Privacy Policy periodically to remain informed about our information handling and privacy practices. By visiting or using our Digital Properties, you agree that any changes to this Privacy Policy shall apply to any personal information we may maintain about you, whether collected before or after such changes.

HOW TO CONTACT US

We strive to ensure that your visit to our Digital Properties is a satisfactory one and that your privacy is respected. If you have any questions, comments, or concerns about our Privacy Policy or our practices, you may contact us by sending an e-mail to: support@audienhearing.com or by phone at: (205) 255-1112. 

 

Privacy Notice Addendum

This Privacy Notice Addendum (“Notice”) supplements the information contained in the above Privacy Policy and applies solely to all visitors, users, and others who reside in the State of California, Colorado, Connecticut, Iowa, Montana, Nevada, Oregon, Texas, Utah Vermont, or Virginia ("consumers" or "you"). We adopt this Notice to comply with the California Shine the Lights law, the California Consumer Privacy Act of 2018 (CCPA), the California Privacy Rights Act of 2020 (CPRA), the Colorado Privacy Act of 2021, the Connecticut Data Privacy Act of 2022, the Iowa Consumer Data Protection Act of 2023, the Montana Consumer Data Privacy Act of 2024, the Nevada Telecommunication Solicitation Act, the Oregon Consumer Privacy Act of 2024, the Texas Data Privacy and Security Act of 2024, the Utah Consumer Privacy Act of 2022, the Virginia Consumer Data Protection Act of 2023, and certain other privacy and data protection laws, as applicable (collectively, the "Statutes"). Any terms defined in the Statutes will have the same meaning when used in this Notice. Any terms used in this Notice but undefined herein shall have the meaning provided in the Privacy Policy.

As further set forth in our Privacy Policy, we may collect certain information that is (i) linked or reasonably linkable to an identified or identifiable individual or natural person, or (ii) that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a consumer or household, or (iii) as further defined in the Statutes as “Personal Data” or “Personal Information,” as further set forth below:

1. Notice to Nevada Residents.

We are providing you this notice pursuant to Nevada state law. You may be placed on our internal Do Not Call List by requesting that we cease calling you by contacting us directly and making such request in writing at support@audienhearing.com. Nevada law requires that we also provide you with the following contact information: Bureau of Consumer Protection, Office of the Nevada Attorney General, 555 E. Washington St., Suite 3900, Las Vegas, NV 89101; Phone number: 702-486-3132; e-mail: BCPINFO@ag.state.nv.us

1. Personal Information We Sold or Disclosed for a Business Purpose. 

In the preceding 12 months, we have sold for a business purpose to one or more third parties the following categories of personal information:

• Category A – Identifiers 

• Category B – Information that identifies, relates to, describes, or is capable of being associated with, a particular individual 

• Category C – Characteristics of protected classifications under California or federal law 

• Category D – Commercial information

• Category F – Internet or other electronic network activity information

• Category G – Geolocation data

• Category K – Sensitive personal information

• Category L – Inferences drawn from any of the information identified above

In the preceding 12 months, we have disclosed to one or more third parties the following categories of personal information:

• Category A – Identifiers 

• Category B – Information that identifies, relates to, describes, or is capable of being associated with, a particular individual 

• Category C – Characteristics of protected classifications under California or federal law 

• Category D – Commercial information

• Category F – Internet or other electronic network activity information

• Category G – Geolocation data

• Category K – Sensitive personal information

• Category L – Inferences drawn from any of the information identified above

1. Shine the Light Law.

California Civil Code Section 1798.83, also known as the "Shine The Light" law permits individuals who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.

1. Your Rights Under the CCPA and CPRA. 

The California Consumer Privacy Act of 2018 (CCPA), as amended by the California Privacy Rights Act of 2020 (CPRA) provides consumers who are California residents with specific rights regarding their personal information. This section describes your rights under the CCPA and CPRA and explains how to exercise those rights.:

1. Your Rights Under Other State Privacy Laws

Colorado, Connecticut, Iowa, Utah, and Virgina also provide consumers who are residents of these states with certain rights regarding their Personal Data. This section describes the rights you may have under these state privacy laws, under certain circumstances and subject to certain exceptions. Please contacts us if you have any questions about your rights under these state privacy laws. 

1. How to Exercise Your Rights. 

If you would like to exercise any of your rights as described in this Privacy Policy, please:

• Call us, toll free at [toll free phone number]; or 

• Email us at support@audienhearing.com

Please note that there may be restrictions on the number of related data access or data portability disclosure you may request within a 12-month period.

If you choose to contact us to exercise your rights, we will take steps to verify your identity before granting you access to your personal information or complying with your request. In order to help protect your privacy and maintain security, you will need to provide us with:

• Enough information to identify you (e.g., your full name, address, email address, telephone number, birth date, or customer or matter reference number);

• Proof of your identity and address (e.g., a copy of your driving license or passport and a recent utility or credit card bill); and

• A description of what right you want to exercise and the information to which your request relates.

In addition, if you ask us to provide you with specific pieces of personal information, we may require you to sign a declaration under penalty of perjury that you are the consumer whose personal information is the subject of the request.

You may use a representative, called an "authorized agent," to submit a request to us. In order to protect your privacy, we require you to confirm that you have provided the authorized agent permission to submit the request and you must provide the authorized agent with signed permission. "Signed" means that the written attestation, declaration, or permission has either been physically signed or provided electronically pursuant to the Uniform Electronic Transactions Act. 

In California, an authorized agent means a natural person, or a business entity registered with the California Secretary of State, that you have authorized to act on your behalf. An authorized agent that has power of attorney pursuant to California Probate Code section 4121 to 4130 must submit proof of statutory power of attorney, but in such cases, consumer verification will not be required. 

We may deny a request from an authorized agent that does not submit proof that they have been authorized to act on your behalf. Requests submitted by an authorized agent will still require verification of the person who is the subject of the request in accordance with the process described above. We are not obligated to make a data access or data portability disclosure if we cannot verify that the person making the request is the person about whom we collected information, or is someone authorized to act on such person’s behalf.

Any personal information we collect from you to verify your identity in connection with you request will be used solely for the purposes of verification.